Reading, Invoicing and Payment

Aigües de Catalunya offers an integral service of all processes derived from the management of the Integral Water Cycle, from catchment to purification, which means that its work in centered on the preservation, administration and increasing of a vital resource such as water.

For this we offer an integral service of all processes derived from the distribution of water thanks to the experience accumulated in the provision of services to our clients. Our services are concentrated in the following:

  • Specialists: top level professionals who allow us to provide relevant services, as much reading the supply depot of the meters. 
  • Using a reading system via a portable terminal or via tele-reading systems installed in some supplies. 
  • Charging systems which allow us to access up to 99% of information at the home of the contracting party thanks to surveillance technology. 
  • Wide range of services which cover the clients’ necessities and allow them to remodel their design to improve it.

Meter Reading

What is a meter? The meter is a system designed to register the amount of drinking water consumed by the points of consumption in residences, serving as a base for the invoicing and payment of the service rendered by Aigües de Catalunya. It is very important to note that its maintenance and conservation is carried out by the company and therefore any charge incurred for repair work or replacement is covered by the water bill.

The reliability of the reading is fundamental to maximize the register of water consumed in all the supply area and is associated with the precision of the meter’s measurements. We install meters of metrological class C in our supply areas.

To maximize the register of supplied water and to minimize the volume of non - registered water, we follow 3 main rules:

  1. No broken meters
  2. No meter older than 10 years, via a systematic renovation plan of the meter park in all supply area. 
  3. All meters installed are of metrological class C

It is important to note that the security of the Reading depends on whether the meter can be read, so there is an important part of the meter that is inside a house, so a reading cannot take place if the resident is absent at the time of the reading.

To improve the quality of the reading Aigües de Catalunya is a pioneer in the installation of meters equipped with radiofrequency models which allows for the reading of the meter without actually having to access the gauge, thus adapting the quotas that are perceived as maintenance and conservation of the meter.

The services that we provide are always invoiced from our offices and paid via direct debit in our offices. They are never charged at a client’s house.

What is intelligent meter management?

Aigües de Catalunya uses the latest technology to give a top quality service to our users, to ensure efficiency and quality in the supply management. For this we have developed a new business model based on tele-reading (intelligent meters), a project which is continually evolving and whose benefits include the following:

  • Avoid disturbing people – accessing houses is not necessary except for in the cases of punctual inspections.
  • Reducing insignificant levels of invoicing for estimated consumption.
  • Being aware of possible anomalies in consumption guidelines that may be due to leaks in the interior installation.
  • Facilitating detailed information about consumption as often as possible via the virtual office.
  • Reduce the time period between a meter breaking down and its replacement.
  • Anticipating the detection of leaks in the supply network by carrying out hydrological assessments with real consumptions.